Managed Security Service Provider Ask a question 01223 901 900 Client Portal
Our Story

Our Story – The IT Support Group

Really caring about our clients drives everything we do at the IT Support Group

We are part of a group of award-winning companies offering a complete range of IT services to organisations across the UK. We love technology and customer service is in our DNA.

The amazing thing about us is that after years of trading, rapid growth, nationwide service and many changes, we still operate by giving a very local personal service. This is what makes the IT Support Group unique.

Our company Vision is clear

For our services and actions to be loved by our customers

IT that really works for you, is what we do

Founder Story

Our story started over thirty years ago with Phil, one of our founding partners. At the time working as an IT consultant for the UK’s biggest It service provider, he gave some of his spare time assisting a friend whose company struggled to get the service they needed. This was initially delivered as a favour which evolved to a few more friends asking for help and offering to pay for the service. It was not long before there was a team of equally dedicated people looking after a dozen organisations.

When Alex, our other managing partner joined the company growth expanded rapidly and we feel like we still only getting started.

With our expanding client base across the UK, and three sister companies The IT Support Group name was introduced to bring all our services under one banner.

Most of our dedicated team have Computer Science Degrees from various UK based universities including Cambridge University and professional qualifications from Microsoft, Cisco, Datto as well as others. They all share our commitment to going that extra mile to make sure that our customers love what we do and are free from IT worries. 

Our mission is

“To deliver highly effective IT services and IT support with expertise, enthusiasm and with a team that love their job”

Combining our own business experience with our technical know-how enables us to provide advice and support that is entirely relevant and which our customers really value. For us, the solid relationships and mutual trust that result, are a privilege and the motivation for our continued endeavours.

There are many IT support companies in the UK but the attitude that underpins our activity is what really sets us apart. 

The difference you will find in working with The IT Support Group is in our approach and our focus on talking in plain and simple language.  This enables you to understand the options, consider and make the technology choices that truly suit and improve your business.

Wherever you are in the UK, we can offer unrivalled commitment and service for business sites and remote working environments. We believe that business technology should work for you, not make you work hard!

Caring for your team and your business

Our mission is to deliver highly effective IT services and IT support with expertise, enthusiasm, care and enjoyment.

Whether it is a major infrastructure project or your child’s laptop needing an update – just call and we will happily sort it. (Call us link) The IT Support Group is the culmination of 3O years’ market-leading IT activity, and an established ethos based on communication and partnership building.

A Track Record that speaks for itself

Alex and Phil, our Managing Partners, have built a group of highly successful UK IT support, development and service provider companies.  The many awards and accolades that they have attained, bear testament to their expertise and outstanding customer commitment. Our aim is to make sure you and your team can rely on your IT and are free to concentrate on making your business successful.

We love technology, but we love helping businesses to succeed even more!