As a responsible national organisation, we see ourselves as an enterprise that is focused on our team, partners, customers, suppliers and the wider community. We strive to make a positive difference to our colleagues, neighbours, community, and country.
With this in mind, we actively look for opportunities to get involved and have a positive difference to anyone we cross paths with.
The principles we follow include:
We treat others the way we want to be treated. We will only make promises that we believe we can keep. We work with integrity because we believe that is the only way for us to operate and therefore have simple pricing models and ensure all our customers pay the same price for the same service. Our anti-bribery policy provides more information on our stance in this regard.
We know trust is earned and conduct all our business with openness and integrity. This is applied to all our customers, suppliers and especially our colleagues.
Honesty and accountability
We communicate our policies, objectives, and performance openly and honestly with our colleagues and with others who have an interest in our activities, including clients and suppliers. We will encourage them to communicate with us and will seek their views.
We are committed to improving our performance through quality service. We will continue to develop by seeking new knowledge and feedback from the people we deal with. We take all feedback as constructive and learn from it.
As a minimum, we will meet or exceed all relevant legislation. Where no legislation is in place we will develop and implement our own appropriate standards.
Investment in employees
Our colleagues are our greatest asset. We strive to be responsible by creating an environment that gives all of us the desire and ability to flourish. We place great importance on professional and personal development and encourage all our team members to better themselves.