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Why Businesses Need IT Support

In today’s age we have become reliant on technology, our businesses couldn’t survive without it. Waiting for an issue to occur and attempting to fix it yourself can pose a host of problems, therefore businesses need IT support, especially small and medium-sized enterprises (SMEs). Outsourcing your IT to a Managed Service Provider (MSP) like the IT Support Group will benefit your company. Having a team like our IT specialists watching over your company’s network ensures you remain safe and productive. This article will reveal why businesses should outsource their IT to an MSP like the IT Support Group.

Stay Productive

As an SME, you want to get the best out of your employees, and you want to provide them with facilities that will keep them productive. Outsourcing your IT support can place you in a position where you or your employees don’t have to fix IT related problems. An MSP like the IT Support Group will integrate themselves within your company and ensure that your business runs smoothly. When issues and problems arise, your employees do not need to be taken away from their tasks. They are one call away from the issue being seen to. They can remain productive, and the IT experts can get to work.

Cost Effective

All businesses want to remain competitive and managing the finances of the business it vital. The cost of employing a dedicated in-house IT Manager is often not an option for SMEs. IT services can dig deep into a company’s expenditure. Services such as databases, websites, and connectivity issues can can cost you time if little is known concerning them. Moreover, the time you spend on fixing IT problems is time that could be spent on obtaining new business. Therefore, businesses need IT support and outsourcing to an MSP is a wise choice.


Each day there are thousands of attempted cyber attacks on businesses. Many of these attacks are thwarted, but many are successful. Cybercriminals are aware that most SMEs don’t enforce tough security measures. Did you know that 60% of small businesses go out of business within the first 6 months due to cyberattacks? This is an alarming figure and more reason why businesses need IT support, especially SMEs.

An MSP like the IT Support Group will be able to protect your hardware and software from all kinds of viruses. From our 30+ years’ experience we have found that SMEs are simply unaware of the potential risks and we can completely understand this. This is why we highly recommend that you not only outsource your IT, but that you conduct a Cyber Essentials assessment. This will outline any risks within the business and suggest improvements. More information can be found on our Cyber Essentials page. We have also observed that many SMEs perceive the cost of outsourcing to an IT provider as too high. Once cybercriminals see an opened door, they will not think twice to let themselves in.

If you are thinking of outsourcing your IT, please contact us today and we would love to help.

Equipment and Software

Technology is always changing, which is another reason why businesses need IT support. A benefit of having an IT support provider manage your IT is that you stay up to date. For businesses that are not tech savvy, keeping up with current changes in the IT industry will be difficult. Therefore, leaving it to the experts is a wise choice especially regarding any equipment and software upgrade. Our IT consultants can advise which computer or printer would be best suited for your company and what software is needed.

At the IT Support Group all you need to do is call us on 01223 901 900 and within seconds you can be talking to one of our support team members.

How The IT Support Group Can Help

At the IT Support Group, we are experts in IT. We can offer advice and support regarding a whole host of IT related issues. We can look at your current systems and provide informative reports and solutions. Moreover, we have extensive experience with managing small and medium sized companies. Our IT experts are very familiar with managing companies of different industries and various sizes. We can take the stress away from managing your IT, therefore leaving you to focus on what you do best. We are an award-winning company and would love to see how we can help you.

If you would like to know more regarding the content of this article please contact us on 01223 901 900, or email us at

“The IT Support Group – A personal approach in everything we do”